Dear eBay Queen: I’m pretty ticked off. I bid on three different pairs of shoes from the same seller. I realized after I had won two auctions (I didn’t win the third) that I had bid on one pair of size 8s and one pair of 7s. I asked the seller to cancel the auction on the pair of 7s, and told her I would buy the 8s. It took the seller 24 hours and I received a cancelation notice from eBay. While I was waiting, I realized that I could buy the same shoes cheaper from another seller, so I asked her to cancel the transaction for the 8s. This is what I wrote her:
“Hi, I can’t seem to pay for these with PayPal mobile. Could we just cancel the transaction for these?”
Here’s what I received from the seller.
“I’ve contacted eBay and PayPal. They both stated there was not a problem with either mobile site. I have asked them what to do, and they suggested you call them to explain to them the problem. Please let me know if I can do anything to help.”
I realize I lied to the seller about my reasoning for not paying, but who cares? This is someone with more than 20,000 feedback. I emailed the seller back and simply asked them to cancel the transaction.
They emailed this back to me:
“After a thorough review of your feedback you leave sellers, I have canceled the transaction and blocked you from bidding on my items. I also have reported your account to eBay. You have left 59 negative feedback out of 125 total feedback you’ve left. I wonder how you could have possibly even had that many bad transactions! Maybe it’s bad luck. If it is, you should step away from the Internet and never touch a computer again! If you are that irritable and picky, you probably should stick with brick-and-mortar stores where you can look the item over in person before buying it.”
I went in to eBay and tried to leave the seller negative feedback for both transactions, but apparently I can’t since we mutually canceled them. This really burns my behind! What do you think I should do about this? — Problem Child
Dear Problem: Thank you for disclosing your eBay seller name. I reviewed your feedback left, and I hate to say it, but this seller is right. You probably should not be buying items on eBay. Your expectations are extremely high for items you seem to be paying less than $10 for with shipping. I’m all for being frugal, but it seems you are expecting high quality items for very little cost and without a name brand.
If I were that seller, I probably wouldn’t have emailed all of that to you, I would have just canceled the transaction and blocked you. You have not bought anything from me, but the feedback you leave even when you like something is not positive.
Dear eBay Queen: I was wondering if you have ever had a situation where you needed to use the PayPal seller protection. How did it turn out for you? I sold an item on eBay recently. I left positive feedback for the buyer on July 5. Yesterday, I see the buyer opened a case that they did not receive the item. This is the first time I had heard this from the buyer. I sent the tracking information to eBay with my note stating item was shipped to the address in PayPal. To me, it seems like the buyer just wants their money back and to keep the item, especially since they waited to open a claim until after I left them good feedback. I have been selling on eBay for a long time with more 600 transactions and 100-percent positive feedback. — PA Thomas
Dear PA: I have had this kind of thing happen. If your item shows delivered via delivery confirmation, then eBay will find in your favor, and no money will be removed from your account. I would contact your buyer and ask them if their postal carrier could have left the package with a neighbor. I would also ask them to call their post office to see if they know what happened to it. I hope your package is found.
Strange eBay item of the week: eBay item No. 271202191269. You never know what you might find on eBay. I’ve never seen anything like this antique ophthalmophantome instructional medical device. Medical students would fit these models with pig’s eyes, which were used to practice their surgical techniques. “Antique Whole Face Model Opthalmophantome Instructional Medical Surgical Device.” It sold for $1999.99 at http://www.ebay.com/itm/Antique-Whole-Face-Model-Ophthalmophantome-Instructional-Medical-Surgical-Device-/271202191269?pt=Art_Sculpture&hash=item3f24e907a5&nma=true&si=HSVqfpQhr%252BhfdJBzZj71rwiQwzs%253D&orig_cvip=true&rt=nc&_trksid=p2047675.l2557
Suzie Eads is a nationally known eBay marketer and eBay trained education specialist. She lives in Rantoul. Have a question for the eBay Queen? Email the eBay Queen