Dear eBay Queen: I tried to purchase a DVD set on eBay. The seller was in the United States and had countless items up for sale at the same time, with a 99.8-percent feedback score.

I purchase the item through PayPal, and the weeks pass with no confirmation email about payment or postage. I started to worry and e-mailed the seller a couple times. A few more weeks pass, and the seller still has tons of items up for sale, including copies of the same DVD box set I purchased and had not received. I went through eBay and received a contact number for him, which turned out to be disconnected. I checked his feedback a few days later to notice someone who purchased the same DVD box set one week after me, had received it before me and left him feedback!

At this point, I’m quite ticked and I have sent him a bunch of emails in a less than polite tone than before. I told him I would be leaving him negative feedback. I continued to watch his feedback and noticed more people received their copy of the DVD set before me, weeks after I had paid for mine! I finally gave up and contacted PayPal and eBay to file an item not received claim and leave him negative feedback. About four weeks later, (after the investigation,) PayPal refunded my payment and I thought that was the end of it.

Another few weeks have gone by, and the seller finally contacted me stating that he just realized I had been trying to contact him, and with no excuse of his lack of contact, implies I HAVE to remove my negative feedback. Here’s his email:

“Hey, dude I really need you to remove the negative feedback. It looks really bad on my feedback and brings my score down. I know you got a refund for the DVDs, and I’d be happy to email you that box set + the next season if you’d just remove the feedback.”

So what do you think I should do? I wouldn’t mind having both of those seasons of my favorite show, but then again the guy is a real idiot and runs his business like he doesn’t care. — Joe, Oklahoma City

Dear Joe: Do you want the two seasons of your favorite show more than you want that sellers negative to stick? I’m not sure where I would fall on this one.  He wants that negative removed bad! He’s offering two seasons for the removal. If you do decide to take his offer, I would make sure you have the DVD’s in your hand before you start the process of removal.

Dear eBay Queen: I accosted you a few weeks ago at a store, and you were kind enough to give me advice.  We spoke briefly about selling a variety of different items, one of them being ugly Christmas sweaters. It’s funny, because just the other day I heard that some guy is selling them as a business on his own website!  I’m just wondering if it’s really worth it to stock pile these all year, and then sell them around the holidays? What do you think would be the time window where sales are best for this goofy, but oh-so-adored tradition? I was thinking about trying this next year, but want an expert’s opinion about what I’m getting myself into

I have a pretty good eBay business now, and I sell high end designer clothing, perfumes, and shoes on my ID. That ID is not exactly where you would typically see the novelty type item of Ugly Christmas Sweaters sold. Is it better to open up a new seller ID for something like this?

By the way, I just saw advertised that Jimmy Fallon has the 12 Days of Ugly Christmas Sweaters! — Sweater Lady

Dear Sweater: I did a little checking on eBay. There are currently 37,000 items with “Ugly Christmas Sweater” in the title. They range in price from $400 to $9.99. Check out:

When you look at completed listings, there are more that haven’t sold then have sold. If you have a successful business selling other things, it wouldn’t hurt to collect and sell a few choice Christmas sweaters. I would do my research first, and figure out why some sell high and others don’t. I probably wouldn’t create a new ID just for the sweaters.

Strange eBay item of the week: eBay item No. 110975785594. Ugly Christmas sweaters have become sort of a trend. The flashier the better. Do you have any old sweaters designed to spread Christmas cheer? Check this one out! “Womens Michael Simon Awesome Ugly Christmas Candy Holiday Sweater Size S.” It sold for $455 at

Suzie Eads is a nationally known eBay marketer and eBay trained Education Specialist. She lives in Rantoul.