Dear eBay Queen: I bought several items (mostly toys) Dec. 17 and Dec. 18 believing they would be sent by conscientious sellers who would send them immediately. I even made sure the sellers were close to where I live, or at the very least, a few states away.
The first item I purchased was a Skylanders Game Set that was in Nebraska. This set was brand new in the box, and had free shipping on it. I paid for the item within 10 minutes of the auction closing. The seller did not acknowledge my payment, and did not send the item until Dec. 20. I watched the tracking, and the box went to South Dakota before it started traveling toward me in Missouri. I received the game set, but it was sent media mail and wrapped in wrapping paper instead of a box. The seller has 64 feedback. Should I say something to him?
The second item I purchased was a difficult-to-find Wii game. I paid for the game Dec. 16 within minutes of the auction being over. The seller made a label for it the next day, so I was thinking I would receive it by Dec. 19 or Dec. 20. I watched the tracking on this item, and Dec. 19 when the tracking information was not showing up, I emailed this to the seller:
“Hi. I’m freaking out a little bit. I’ve been watching the tracking on this, and it does not show in the system. I must have this by Christmas Eve as it is a gift from Santa. Has this been mailed? It just appears to have a label made. Thanks.”
The seller replied: “Chill out. Yes, it was mailed from San Francisco yesterday. I travel for business, and made the label at my company office in Boston, and mailed it from my home in California. I don’t know why it’s not showing up in tracking. You should contact the post office.”
I replied: “It shows you made the label on the 17th ... but the item doesn’t show in the system. This is a Christmas gift ... the only thing my 7-year-old son asked for from Santa. Where is this item? What is going on?”
The seller replied: “Yes, I printed the label on the 17th. At my company’s office. In Boston. I shipped the item within 2.5 days of the auction ending. I do not control the postal system. Please stop harassing me.
“It was sent on Wednesday morning. The postal service has your item. This will be my final reply. Although you have been quite rude, I hope the postal service delivers your item by Christmas for your child.”
I replied: “Harassing you? You have my money and the item! This was the only thing my 7-year-old son asked for from Santa. I trusted you would send the item in a timely fashion.
“I contacted my postmaster for help with this. It is against the USPS rules to make a label and not send it for days later. If turned in for this, you could get in trouble. You made the label on the 17th and told me you mailed it on the 19th, when in all actuality you mailed the item at 4:48 p.m. Dec. 21. Your math skills appear to be as good as your selling skills.”
I didn’t hear anything else from him, but he left me a positive feedback that had a negative comment: “Horrible Harassing Buyer Doesn’t Understand EBAY.” Now, what do I do about that? — Tracy, Independence, Mo.
Dear Tracy: I am so sorry this happened to you. I’ve had a couple of similar happenings this year when I ordered stuff. When it comes to your first order, I would probably send the seller a note to thank him or her for the order. Let the seller know the order arrived in great condition, but should not have been sent using media mail since it was a video game.
I would not contact the second person, as he seems a little off his rocker. I would contact eBay right away about the feedback comment he left — eBay should remove that immediately. Negative positives are a big no-no. As far as the feedback you should leave for the second seller, it’s totally up to you. I probably would not leave a positive. I would lean toward no feedback or a neutral.
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Suzie Eads is a nationally known eBay marketer and eBay trained education specialist. She lives in Rantoul. Do you have a question for the eBay Queen? Email her at the eBay Queen