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Wednesday, November 18, 2009 10:40 PM

CAREYS: Help! I’ve been attacked by bad contractors!

By JAMES AND MORRIS CAREY, On the House

Dear Careys: I bought a new house and there are many details I am unhappy with. Among other things, the linoleum looks crooked, and so does the ceramic tile upgrade in the entry. I have a warranty, and I have complained to my builder. I am not sure what my rights are. The builder tells me I am complaining about things that are “normal.” Who can I turn to for advice? — Greg

Dear Greg: Consumers have several alternatives that are useful in helping to mitigate the question of what is “normal.”

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