At this point, there’s still no update on the location of the package. There’s no indication that it reached the destination post office. I don’t see any way to deal with this other than to refund the gal’s money, and file the insurance claim. Before I actually send her the money, could this be a scam? — Jeff, Ottawa, Kan.
Dear Jeff: If the post office has no record of it reaching the buyer, she’s not scamming you, the post office has lost you’re item. You’re in a bad situation though, because if you refund her money and then the post office delivers the package, they’ll deny your insurance claim.
I would contact your buyer and see if she is willing to wait for the post office to deliver/find it. If she is, then give this another week. If they are not willing, go ahead and start the insurance process through the post office immediately.
Dear eBay Queen: I’ve been selling on the Internet for six years now. It’s been my experience that selling out of the country is just a hassle. Because of this, I have a restricted list of foreign countries I do not ship to, and it excludes just about everywhere outside the U.S.
Today I got a bid from a buyer who wanted me to ship to the Russian Federation. You guessed it, it’s a new eBay buyer with a feedback of zero and an ID created today. All red flags that say to me “Beware!” — possibly identity theft in the making. Before I could cancel his bid and block the buyer, I received an email from him where he asked a bunch of odd questions.
“Good day from Russia. I see that you do not accept bids from buyers outside of the U.S. I have family in the U.S. and was wondering if you would ship the products to them? I am new to eBay and would really like to own your item. I could buy this from a couple other sellers, but I reviewed your pictures and feedback and felt that you would be the best choice for me. I would be most appreciative if you would consider my bid.”
Why was the buyer able to bid on my item in the first place? Could my preferences have been altered somewhere I don’t know about? I thought bidders outside our shipping preferences were automatically excluded from bidding? What would you do? — TNT
In this particular transaction, I would ask the buyer if he has a confirmed address in the U.S. If he does, I would have no problem sending his item to the confirmed address here. Do you have any verbiage in your listing that says you do not ship internationally?
Strange eBay item of the week: eBay item No. 261213977119. Believe it or not, it’s July! Rubies are the July birthstone. How would you like to own this: “Faberge C 1895 Russian Miniature Mouse w/ Gold Ruby Silver Diamonds Signed RARE.” It sold for $28,000 at http://www.ebay.com/itm/Faberge-c-1895-Russian-Miniature-Mouse-w-Gold-Ruby-Silver-Diamonds-Signed-Rare-/261213977119?pt=LH_DefaultDomain_0&hash=item3cd190fa1f&nma=true&si=%252BnX5xGFU%252FBraBkr%252FWWvtgmgXVWE%253D&orig_cvip=true&rt=nc&_trksid=p2047675.l2557
Suzie Eads is a nationally known eBay marketer and eBay trained education specialist. She lives in Rantoul. Have a question for the eBay Queen? Email the eBay Queen