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The Shopper

Wednesday, November 04, 2009 9:55 PM

EBAY QUEEN: What happens when your eBay purchase arrives broken?

By SUZIE EADS, Ask the eBay Queen

Dear eBay Queen: I sold a set of eight dinner plates to a buyer in Texas. The buyer contacted me to let me know some of the plates are broken. I contacted UPS and filed a claim. UPS says it is issuing a check, but I believe the check is for the value of the item, not the shipping costs. The value of the plates is $55. Does this mean UPS is sending a check for $55? Is it sending that to me or my buyer?

 It baffles me that these plates arrived broken. I wrapped each plate in bubble wrap, and filled the box with foam peanuts. I don’t know how I could have packaged them any better than I did. Do I need proof the items were broken from the buyer? She says half the items were broken or damaged (four plates).

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