A portion of Kansas’ U.S. 59 corridor was in the dark Tuesday and Wednesday — by 21st century standards, at least.
Customers with Vyve Broadband — a local phone and internet company headquartered at 118 W. 15th St., Ottawa — experienced internet outages that lasted nearly 24 hours. The affected areas included Ottawa and Garnett.
The outages began in the 2 p.m. hour Tuesday. Vyve informed customers that an AT&T fiber optic cable had been accidentally severed at that time, and that technicians began working immediately to rectify the problem.
Vyve uses AT&T infrastructure to provide services to its customers, the company said.
Vyve addressed the outages and issued an apology Wednesday afternoon.
“Yesterday, AT&T suffered a significant fiber cut which damaged the fiber route provided to Vyve Broadband and used to serve our customers in Ottawa and Garnett, Kansas,” Jeffrey DeMond, Vyve CEO, said.
“While Vyve’s network was not the source of this outage, Vyve’s business and all of its customers, both residential and commercial, were without service for almost 24 hours,” he said.
Demond expressed Vyve’s regret at the outage and said the incident would be investigated.
“This is totally unacceptable, and we are investigating this incident with AT&T,” DeMond said. “We will determine the reason for this outage, evaluate AT&T’s extraordinarily slow response, and seek restitution for our customers.
“In the meantime, we would like our friends and loyal customers to know that we share their pain and fully understand the implications of being without service for so long as a result of this AT&T outage,” he said. “Please accept our deepest apology for the inconvenience that this has caused.”
The outages lasted through the night and into Wednesday morning.
Internet was restored to customers early Wednesday afternoon.