The City of Ottawa utility billing department experienced two issues with the recording of electric readings on a total of approximately 152 of its 6,000 electric customers in July, city officials said.

Those customers were billed for much lower amounts of electric usage than was actually consumed, resulting in under charged bills for those customers. While the following month’s readings were received and recorded correctly, the recorded usage was considerably higher due to the low amounts recorded in July. This caused these customers to have much higher than normal bills due to the undercharges in July.